Return Policy

Service Satisfaction Guarantee

At HARNATE CAPITAL LLC, we are committed to providing exceptional electrical contracting services. Your satisfaction is our top priority, and we stand behind the quality of our work.

Service Quality Commitment

All electrical services performed by HARNATE CAPITAL LLC are guaranteed to meet industry standards and local electrical codes. If you are not satisfied with our work, please contact us within 30 days of service completion.

• All work is performed by licensed and insured electrical contractors
• We use quality materials and follow best practices
• Workmanship warranty covers labor for specified periods
• Material warranties are provided by manufacturers

Materials and Parts

For materials and electrical components supplied by HARNATE CAPITAL LLC:

• Defective materials will be replaced at no additional cost
• Manufacturer warranties apply to all electrical components
• Custom-ordered materials may not be returnable
• Unused materials may be returned within 14 days with receipt

Service Call Policy

For service calls and diagnostic visits:

• Service call fees are non-refundable once technician arrives on-site
• Diagnostic fees may be waived if repair work is authorized
• Emergency service calls have different fee structures
• Cancellations must be made at least 24 hours in advance

Warranty Coverage

Our workmanship warranty includes:

• One-year warranty on labor for most electrical installations
• Extended warranties available for major projects
• Manufacturer warranties on all electrical equipment and materials
• Warranty does not cover damage from misuse or unauthorized modifications

Refund Process

If you believe you are entitled to a refund:

• Contact us within 30 days of service completion
• Provide detailed description of the issue
• Allow us opportunity to inspect and remedy the situation
• Refunds are processed within 14 business days of approval

Exclusions

The following are not covered under our return policy:

• Damage caused by customer negligence or misuse
• Work performed by unauthorized third parties
• Normal wear and tear of electrical components
• Issues arising from pre-existing conditions not disclosed
• Acts of nature, power surges, or external electrical issues