Privacy & Confidentiality Policy

Our Commitment to Privacy

HARNATE CAPITAL LLC is committed to protecting your privacy and maintaining the confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, address, phone number, email address
• Property Information: Address, property type, electrical system details
• Service Information: Service requests, project details, preferences
• Payment Information: Billing address, payment method details
• Communication Records: Emails, phone calls, messages, service notes

How We Use Your Information

We use the collected information for the following purposes:

• Providing electrical contracting services and customer support
• Scheduling appointments and dispatching technicians
• Processing payments and maintaining billing records
• Communicating about services, estimates, and project updates
• Improving our services and customer experience
• Complying with legal obligations and industry regulations
• Sending service reminders and maintenance notifications

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: Third-party vendors who assist in business operations
• Legal Requirements: When required by law or to protect our legal rights
• Business Transfers: In connection with merger, sale, or acquisition
• With Your Consent: When you explicitly authorize information sharing

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Secure storage of physical and electronic records
• Encryption of sensitive data during transmission
• Access controls limiting employee access to personal information
• Regular security assessments and updates
• Secure disposal of information when no longer needed

Your Privacy Rights

You have the following rights regarding your personal information:

• Access: Request access to your personal information we hold
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Request a copy of your data in portable format

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience:

• Essential cookies for website functionality
• Analytics cookies to understand website usage
• Preference cookies to remember your settings
• You can control cookies through your browser settings

Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services and support
• Comply with legal and regulatory requirements
• Maintain warranty and service records
• Resolve disputes and enforce agreements
• Typical retention period is 7 years for business records

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new effective date.